Anubhaw Enterprises
Newari, Pachbhinda, Taraiya, Saran, Bihar – 841424, India
Email: anubhawenterprise@gmail.com
Last Updated: 17 December 2025
1. Introduction
This Cancellation and Refund Policy explains the terms under which cancellations and refunds are handled by Anubhaw Enterprises (“Company”, “we”, “our”, “us”). By availing our services, you agree to this policy.
2. Nature of Services
All services provided by Anubhaw Enterprises are digital, customized, and project-based in nature, including web development, website design, and related digital services. Due to the customized nature of these services, cancellations and refunds are limited.
3. Project Cancellation by Client
3.1 Before Project Commencement
If the client cancels the project before any work has commenced, a refund may be issued after deducting administrative and processing charges, if applicable.
3.2 After Project Commencement
Once the project has started, no refunds will be provided for any payments already made, including advance or milestone payments.
The client will be charged for all work completed up to the date of cancellation.
4. Milestone-Based Projects
For projects divided into milestones:
- Payments made for completed milestones are non-refundable
- Work that has already been delivered or approved cannot be cancelled or refunded
5. Delay or Non-Completion Due to Client
No refunds shall be issued if the project is delayed or cannot be completed due to:
- Failure to provide content, information, or approvals
- Lack of communication for more than 30 days
- Scope changes without mutual agreement
6. Refund Eligibility
Refunds may be considered only in the following situations:
- Service has not been initiated due to reasons solely attributable to Anubhaw Enterprises
- Duplicate or excess payment made by the client
All refund requests must be submitted in writing via email to anubhawenterprise@gmail.com.
7. Non-Refundable Items
The following items are strictly non-refundable:
- Advance payments once work has begun
- Domain registration, hosting, SSL certificates, or third-party software costs
- Completed or partially completed work
- Urgent or priority delivery charges
8. Revisions and Dissatisfaction
If the client is dissatisfied with the service, reasonable revisions will be provided as per the agreed project scope. Dissatisfaction alone does not qualify for a refund once the project has commenced.
9. Cancellation by Anubhaw Enterprises
Anubhaw Enterprises reserves the right to cancel a project if:
- The client violates agreed terms
- Abusive, unethical, or illegal behavior is observed
- Required information or payments are not provided
In such cases, no refunds will be issued for work already completed.
10. International Clients
For international clients:
- Payments may be subject to international banking and payment gateway charges
- Currency conversion fees, transaction fees, and taxes are non-refundable
- Approved refunds will be processed in the original payment currency
11. Refund Processing Time
Approved refunds will be processed within 7 to 14 business days using the original payment method. Processing times may vary depending on banks or payment gateways.
12. No Chargeback Policy
Clients agree not to initiate chargebacks or payment disputes without first contacting Anubhaw Enterprises. Unauthorized chargebacks may result in service termination and legal action if necessary.
13. Policy Updates
Anubhaw Enterprises reserves the right to modify this policy at any time. Updates will be published with a revised date. Continued use of services indicates acceptance of the updated policy.
14. Contact Information
For cancellation or refund-related inquiries, please contact:
Anubhaw Enterprises
Newari, Pachbhinda, Taraiya, Saran, Bihar – 841424, India
Email: anubhawenterprise@gmail.com